ethics reporting via confidential telephone

Essential Service: 1-800 Call Center Service

Anonymous Phone Reporting Service for Employees

  • An employee dials the 1-800 number to report the concern.
  • The interviewer asks a series of questions relating to the incident or concern.
  • An email alert is sent to the client designate to inform them that a new report has been received.

The report is stored securely on the web application only. Only pre-determined company designates have access to the ConfidenceLine web application and reports.

The client designate communicates with ConfidenceLine directly through the messaging feature provided within the web application, and can relay any further questions, instruction or communication required to the employee.

The program allows for confidential storage of investigation notes for client purposes only.

  • Global capabilities with international toll-free access for a company, its employees and affiliates.
  • 24 X 7, 365-day access.
  • Bilingual English / French services.
  • Multilingual capabilities.
  • Special instructions and referrals required to deal with any level of crisis.
  • Guidance and assistance with program implementation and ongoing customer service support to properly promote and monitor the effectiveness of the program.

 

E-Web Reporting Service

Confidential, online reporting by employees

ConfidenceLine offers a secure, web reporting communication process that allows for direct and confidential communication between the caller and their employer. This communication tool permits the employee to anonymously log on to ConfidenceLine from a designated domain and communicate any concerns via a secure web reporting system.

The program easily leads the employee through the process, first asking them to choose a topic, then guiding them through a series of questions relating to their concern. The employee is issued a user name and password to protect their identity. This password permits them to log back in at a later date to see if the company requires further information regarding the issue, or to receive an update on their report. If required, communication can be scheduled in a chat room forum, whereby the company designate and the caller can communicate in real time.

Secure dialogue regarding the report continues until the company determines that the issue is resolved and/or the file is closed.

This form of communication is directly linked with the company's appointed designate only. It provides an alternative to employees when they feel disclosure to a third party may not be ideal.

 

 

Enhanced Service

Our Enhanced program provides optimum access to employees by combining the 1-800 call center service with the e-Web reporting system.

This service is provided to help an organization demonstrate its commitment to its employees by ensuring that every person has a choice of access to the service that facilitates their individual needs.

The Enhanced model is about options and flexibility and is provided at a nominal fee as described in the pricing quote provided.

 

en francais

corporate whistleblower hotline service and programs
  • Anonymous
  • Easy to Use
  • Immediate
  • Web-based
  • Phone-based

Ready to address your ethics compliance?

ConfidenceLine
Xpera HRservices

 

  • #101 – 8333 Eastlake Drive,
  • Burnaby, BC, V5A 4W2

Phone: 1.800.661.9077

Local:  604.517.4545

Fax:  1.800.515.1706